Tailor-made solution for medium sized enterprises!
- JV monitors your systems 24x7
- JV turns off alarms for relevant parameter overruns
- JV initiates individually defined escalation measures
- JV produces monthly reports (in graphic and spreadsheet format)
- JV sends information by email, SMS or telephone call
- Scalable from 1 to n systems (e.g. server, switch etc.)
What does JV need from you, & which infrastructure?
- Synchronous (SDSL) VPN access
- Access to the systems and services to be monitored
- Definition of responsibilities in case of escalation (key decisions etc.)
- & faith
Consider which Service you would like to Purchase for Yourself!
A system outage of a few hours - 35 employees unable to work productively, because the HVAC system has failed and the servers cease working at 45° C or deploy a monitoring system and reduce outages (savings in the above example - 9,950 Euros) and spend as little as 240 Euros per month.
// Monitoring
The Objective of Monitoring
- The monitoring of business critical systems and parameters such as:
- Physical room temperature in the equipment room (temperature and humidity), server, router, firewall etc.
- Avoidance of system outages
- The initiation of escalation processes 24x7
- The reporting of relevant events to the responsible parties
Based on the most up to date agent technology, combined with a simple and consistent web overlay, the possibilities for SNAG-View are (almost) unlimited.
What can be Monitored?
- Operating systems (Win, Unix, Solaris, Novell, HPUX , AIX, ServerView inter alia.)
- ERP (SAP & Baan)
- Databases (Oracle, SQL)
- Applications and services (Exchange, FTP, HTTP, DNS inter alia.)
- Routers, switches etc. (based on SNMP agents)
- Hardware & printers (HP, Dell, IBM, inter alia.)
- Space monitoring (APC, Rittal)
Open Ticket Request System (OTRS)
For many customers OTRS represents a logical addition to SNAG-View. It is a trouble-ticket system (or help desk) for dealing with the receipt, confirmation, classification and processing of customer requests (trouble tickets).
The issues from the various requesters are categorised by different levels of urgency in accordance with the service level agreements (SLAs) along with the appropriate escalation steps so that JV can respond to each event individually in compliance with the SLAs.
A trouble ticket refers to the electronic documentation of an issue, like for example:
- A fault
- A change request
- A request for information
- A request for additional functionality
OTRS and SNAG-View bidirectional
The OTRS help desk solution enables the seamless communication between Service-Desk and SNAG-View via the "SystemMonitoring" module.
This involves the automatic recognition, documentation in the form of a ticket and informing of the relevant member of staff by OTRS of SNAG-View reports sent via email.
*Click images to enlarge